Questions we get asked.

No. We come to the car, wherever it is: your driveway, work, a car park or the side of the road.

Yes. Tell us the registration and where the car is, and we will come out and open it.

Yes. Emergency call-outs run 24 hours a day, 7 days a week. If you are stuck now, ring rather than using the form.

Cars are opened with entry tools made for the job, not by force. If there is any risk with your particular car, we will tell you before we start.

Usually, yes. A new key can be cut and programmed at the car for most makes. Call with the registration and we will tell you straight away.

Usually not. For most cars, keys are cut and coded at the car, so there is no recovery truck and no waiting for the dealer to order a part.

Yes, and it is the easiest time to do it. A second key is far simpler to make while a working one is still in your hand.

When a new key is coded to the car, lost keys can be removed from its memory so they no longer start it. Ask us about this when you book.

The registration, where the car is and what has happened. We will also ask to see ID that shows you are the registered keeper before we open or make a key for any car.

It depends where you are and what is already booked in. Call and we will give you an honest time before we set off.

It depends on the make, the model and the job. Call with the registration and what has happened, and we will talk you through it before anything is booked.

Anywhere within 40 miles of our base in Chelmsford. That covers all of Essex, most of Hertfordshire, south Suffolk as far as Ipswich and Bury St Edmunds, and Cambridge. If you are not sure, call and ask.